FAQs

Answers to the questions we get asked most. Can't find what you're looking for? Message us on WhatsApp at (+65) 8088 6907 or email hi@slumbergames.com.

Orders and delivery

Do you deliver outside Singapore?

Not yet. We currently deliver within Singapore only. International shipping is coming soon.

How much is delivery?

Standard delivery within Singapore is free on every order.

How long will my order take?

Orders are processed within 24 hours and usually ship within 2 business days. Standard delivery takes 5 to 7 business days. You'll get an email as soon as your order is on its way.

Can I change or cancel my order?

Get in touch as soon as possible after ordering and we'll do our best to help before your order is packed.

See our shipping policy for full details.

Returns and exchanges

What is your returns policy?

You can request a return within 30 days of receiving your order. Items need to be unworn and unwashed, with tags attached and in their original packaging.

How do I start a return?

Email us at hi@slumbergames.com with your order number. If your return is accepted, we'll send you a return label and instructions. Please don't send items back without contacting us first.

Can I return sale items or gift cards?

Sorry, sale items and gift cards can't be returned.

Can I exchange for a different size or colour?

The quickest way is to return the item you have and place a new order for the one you'd like once your return is accepted.

When will I get my refund?

Once we've received and checked your return, approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it.

What if my item arrives damaged or wrong?

Please check your order when it arrives and contact us straight away so we can put it right.

See our returns policy for full details.

Sizing and fabrics

How do I find my size?

Every product page has a size guide, and you can see all our measurements on our size chart. Between sizes? Message us and we'll help you choose.

Why are your fabrics good for Singapore weather?

Everything we make is designed for warm, humid nights. We use breathable, moisture-wicking fabrics such as bamboo, modal satin, cotton modal and lightweight cotton to help keep you cool and comfortable.

How should I care for my pieces?

Most items can be washed cool and line dried in the shade. We recommend washing with like colours to keep everything looking its best.

This is general care advice, so please check the care label on each piece for its specific instructions.

E-gift cards

How do e-gift cards work?

Our e-gift cards come in S$50, S$100, S$150 and S$200, and can be used on anything at slumbergames.com. They're delivered by email, so there's no shipping needed.

Can I send one straight to someone as a gift?

Yes. On the e-gift card page, tick the box to send it as a gift, then add the recipient's name and email, a personal note, and the date you'd like it to arrive.

How long is a gift card valid for?

E-gift cards are valid for 12 months from the date of purchase. The expiry date is shown in the gift card email.

How do I use my gift card?

Enter the code from your email at checkout. If you don't use the full amount, the rest stays on the card for your next order until it expires.

How do I check my balance?

Click "View your gift card and balance" in your gift card email.

Still have a question?

We're happy to help. Message us on WhatsApp at (+65) 8088 6907, email hi@slumbergames.com, or use our contact page.